Fast & Efficient Service You Can Depend On
No matter how successful your business is, nothing can damage a reputation and drive away customers faster than downtime. That's why EEC commits itself to keeping you on track and reconnecting your operations promptly when problems do arise. You can depend on our global network of service offices and our staff of highly trained sales engineers to restore operations quickly and efficiently and to keep them running smoothly. Your customers count on you and you can count on EEC for fast, effective service anywhere, anytime.
Working Day and Night to Get You Back Online
Time is one of your business's most valuable commodities. Delays can cost you in money, customers, and reputation. EEC minimizes expensive setbacks with fast and reliable turnaround times to get your business back to work and keep it running. In the Greater China and Taiwan region, EEC backs up its commitment to operational efficiency by providing nighttime and holiday on-site repairs for 24/7 assurance, because time is one asset you can't afford to waste. Contact us to book your nighttime/holiday service calls in advance.
Our Knowledge at Work for You
Knowledge is power. The right technical expertise can mean the difference between resolving issues quickly and efficiently or facing costly downtime. EEC backs you up with one of the industry's most knowledgeable production teams. Our highly trained experts are up-to-date on the latest information to tackle any challenges you may face. EEC repair technicians are supported by our own in-house design and manufacturing facilities, allowing for fast and efficient access to replacement parts and repair resources.
Going Beyond Expectations
We take our customer's business seriously, therefore we provide our customers the very best safety testers and AC power source available. Equally important, we are fully committed to customer satisfaction by offering a complete quality services.
- Installation & Testing Service: Provides new machine installation and testing service to full specified performance.
- Operation Training Service: Provides a complete knowledgeable equipment training service for firms who purchase the equipment for the first time.
- Counseling services: Provides counseling services, such as equipment parameter setup, product application, equipment calibration walkthrough, as well as technical support for special products.
- Maintenance Service: Provides free cleaning and maintenance for equipment returned to the factory for repair and will upgrade the software and drivers to the most appropriate version.